Online Orders

We will accept return merchandise within 14 days of receipt when it is in a NEW and UNUSED condition and with all its original packaging/tags still intact & with any/all promo items we include with the order.

We offer a refund or exchange service but we can't refund the original postage cost if you have simply changed your mind or the item is the wrong size, so this will be deducted from any refunds other than those due to product failure.

Sale/Discounted items are non-refundable unless defective. Credit will be offered as long as the above return conditions are met.

Any item ordered as a Pre-Order is non-refundable unless it is faulty or the item is significantly delayed (90 days or more). If a Pre-Order item is faulty we will exchange for an identical non faulty item if stock is available or refund.

We can only accept return packages that arrive with our own Return Number. Items returned without a Returns Number will not be accepted at delivery & returned. You can request a return number by mailing us at: shop(at)riprideskateshop.com. Please include your order number from your online invoice for efficient processing and then don’t forget to give a reason for your return.

When returning non faulty items to us please obtain a receipt from a reliable shipping provider and send via recorded/insured mail. This is to give you peace of mind and a proof of postage should your parcel go missing or is damaged in transit. If your return is lost or damaged we will assist but cannot claim for you - this is your responsibility.

When refunding your order please be aware that there is a standard 2 Working Day pending period for all refunds while our providers process the payment, then please allow up to 10 Working Days for the funds to reach your account. Once we have actioned a refund we are unable to either cancel or change the refund amount. 

In Store Refunds

We offer an exchange or store credit service for items purchased in our shop & returned within 7 days.